PAYMENT:

Upon arrival, a security deposit of 150 Euros is required against damages and possible inconvenience to other residents of the property, which must be confirmed by payment by credit card. This operation will be refunded on the same card within a period of up to 7 working days once the condition of the apartment has been verified after your departure, as well as the return of the keys. Please note that we do not accept cash deposits, only credit card. If you do not comply with this condition upon arrival, there will be a breach of contract and the company reserves the right to deny access to our facilities.

CHECK-IN:

The apartment will be available from 14:00 to 23:00. If you wish to enjoy the apartment before 14:00, please contact us and we will do our best to accommodate you. A fee may apply and availability subject to occupancy.

If you wish to enter after 23:00 please contact us so we can manage it.

CHECK-OUT:

On the day of departure, the apartment must be vacated no later than 11:00 am. For departures after 11am, please contact us and we will do our best to help you.

NUMBER AND IDENTIFICATION OF CLIENTS:

It is not allowed to exceed the number of people stipulated in your original reservation without prior authorization. If so, the price is subject to change. In no case may the maximum capacity of the apartment be exceeded.

CLEANING:

The cleaning service will be carried out before your arrival, in the apartment you will find bed linen and towels for all occupants. When leaving, we ask that you leave the apartment in a reasonable condition. It is the responsibility of the guests to deposit the garbage in the external waste containers.

IMPORTANT: If the state of conservation and cleanliness is not adequate after departure, a penalty will be applied.

MODIFICATION OF THE RESERVATION:

Cancellations: 50% of the total price is charged if cancelled during the 5 days before the day of arrival at the apartment.

Modifications: increasing the number of people may incur a surcharge. Reducing the number of people will not reduce the price of the reservation.

If the client does not show up (NO SHOW) 100% of the amount will be charged.

GENERAL RULES:

Smoking is strictly prohibited.

Noise, loud music and parties are strictly prohibited.

Please respect the rest of the neighbors from 21:00 to 8:00. Remember to turn off the lights, AC, TV, etc. every time you leave the apartment. Make sure all doors and windows are closed before leaving the apartment.

RESPONSIBILITY:

The use of the apartment: When booking with us, the client and those accompanying him undertake to make proper use of the rented apartment; in all cases DIAGONAL FLATS, SL is exempt from any liability for damages that may be caused by this use.

Valuable objects: DIAGONAL FLATS, SL is not responsible for any valuable object that the client leaves or forgets in the apartment.

Damage caused: Guests are responsible for all damage and deterioration in the apartment or rented furniture, to the extent that they exceed signs of wear and tear from normal use. It is also the responsibility of the customer to pay for lost keys and cover any additional costs to change the lock.

Booking an apartment with DIAGONAL FLATS, SL implies absolute and unconditional acceptance of our terms and conditions.

 

ANY BREACH OF THE ABOVE MENTIONED TERMS GIVES DIAGONAL FLATS, SL THE RIGHT TO DEMAND THE IMMEDIATE EXIT OF VISITORS FROM THE APARTMENT AND THE VISITOR SHALL NOT HAVE THE RIGHT TO CLAIM INDEMNITY OF ANY KIND.